Business Details
Expert Residential Roofing Solutions in Jacksonville
At Townsend Roofing & Construction Services, we take immense pride in delivering exceptional residential roofing solutions across Northeast Florida. As a family-owned and operated business, we combine decades of hands-on experience with a commitment to quality that has earned us a reputation as one of Jacksonville's most trusted roofing contractors. Our team of licensed professionals specializes in roof replacements and repairs for single-family homes, condominium communities, and apartment complexes, utilizing advanced techniques and premium materials to ensure lasting results. We maintain rigorous quality control through on-site supervision by experienced project managers, guaranteeing every installation meets code requirements and exceeds client expectations. Our partnership with GAF, North America's largest roofing manufacturer, as a Master Elite contractor reflects our adherence to industry-leading standards.We demonstrate environmental responsibility by recycling asphalt shingles removed during roof replacements, reducing waste while maintaining competitive pricing. With over 90% of our business coming from satisfied customer referrals, we stand behind our work with a 10-year labor warranty and a unique payment structure that requires no upfront deposits. Our commitment to transparency includes providing free Uniform Wind Mitigation Forms, helping homeowners achieve significant insurance premium savings. This combination of technical expertise, ethical business practices, and personalized service has allowed us to build lasting relationships within the communities we serve.
Services
Roof Replacement
Roof Repairs
GAF Products
Wind Mitigation
Eco-Friendly Disposal
Highlights and features
- We provide on-site supervision with dedicated project managers for every job
- Over 90% of our business comes from satisfied customer referrals
- Offer 10-year workmanship warranty on residential shingle roof systems
- Provide free Uniform Wind Mitigation Forms saving hundreds annually
- Require no upfront payments or deposits for standard installations
Associations and certifications
- GAF Master Elite
What people say
Outstanding work
Professional crew
Timely completion
Thorough clean-up
No upfront payments
Services
Roof Replacement
Our comprehensive roof replacement service addresses complete system upgrades using premium GAF materials. We remove old roofing, inspect structural integrity, install new underlayment, and apply advanced ventilation systems. Each project includes on-site supervision and final inspection to ensure code compliance and customer satisfaction.
Roof Repairs
We specialize in identifying and resolving roof leaks, storm damage, and wear-related issues. Our technicians use diagnostic tools to pinpoint problems and implement lasting repairs. Services include flashing replacement, shingle patching, and gutter system restoration while maintaining existing roof integrity.
GAF Products
As a GAF Master Elite contractor, we offer North America's most trusted roofing systems. Our product line includes energy-efficient shingles, impact-resistant options, and lifetime warranties. We provide expert guidance on material selection based on climate conditions and architectural requirements.
Wind Mitigation
We conduct comprehensive wind mitigation assessments and implement reinforcement solutions. Our certified technicians install hurricane straps, strengthen roof-to-wall connections, and apply impact-resistant materials to enhance structural resilience against severe weather conditions.
Eco-Friendly Disposal
Our environmentally responsible service includes complete asphalt shingle recycling. We utilize specialized equipment to collect and transport materials to certified recycling facilities. This process reduces landfill waste while maintaining competitive pricing for our customers through material recovery programs.
People
Chris Townsend
Owner / President
Chris Townsend, owner and president, holds Florida state roofing and building contractor licenses. With an associate's degree from the University of North Florida, he leads operations while maintaining active involvement in community projects and customer relations.
Martin Arellano
Residential Division Superintendent
Martin Arellano has served as Residential Division Superintendent since 2006. He oversees daily operations, ensures quality control, and maintains direct communication with homeowners throughout the project lifecycle to address concerns promptly.
Questions
What areas do you service?
We primarily serve Northeast Florida including Jacksonville, Ponte Vedra Beach, and surrounding communities.
Do you offer warranties?
Yes, we provide a 10-year workmanship warranty on residential shingle roof systems.
Are financing options available?
We require no upfront payments for standard installations, with payment due upon completion.
How do you handle storm damage?
Our team specializes in storm damage assessment and insurance claim assistance with certified repairs.
Do you recycle old materials?
Yes, we recycle 100% of asphalt shingles removed during roof replacements.
What sets you apart from competitors?
We combine GAF Master Elite certification, on-site supervision, and 90% referral-based business from satisfied customers.
Reviews (7)
Natalia W.
Jun 08, 2022
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This company put my roof on 14 years ago and still working for me with no leaks. They did a great job. I had a problem with my home owners insurance company recently because no inspection could be located but between myself, Chris the owner and the coab we were able to get the documentation needed for the inspection. I felt Chris went above and beyond to resolve issue I would recommend then and not hesitate to use again
Bill Wall
May 31, 2022
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Certified 5 star company/local family company.not a hit and run company. Also insurance discounts for new roofs.
Georgina Lewis
Dec 21, 2021
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Someone showed up at the house somehow without calling ahead, as we live in a gated community. Renters for 4 years and only we have access to grant people in. They came on the property unannounced taking pictures while i was in my room in workout clothes. I called to speak to the owner of this business 2 days ago, no one has returned my call? Disturbing lack of professionalism. UPDATE: After I posted the above review, only then did the owners wife called me. She proceeded to insult me on the phone. Very ugly initial reply here too. Since then they have edited it to pretend to be nice. Buyer beware if you have a problem.
Vicki
Jun 14, 2021
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Look no further for a roofer! We had suffered from a wind-storm and insurance was going to pay our claim. Had at least 5 roofers come out to give us an estimate. WOW! How they all varied in product, prices and character. Townsend was honest, offered quality product and installation. They even helped us in getting top dollars from insurance company by supplying the needed pictures, products and wind mitigation forms. Having several rentals, this has been our most pleasant roofing experience yet!
David Blair
May 11, 2021
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Townsend Roofing is a great company, for me i wanted a high quality roof with a warrenty by roofer and Gaf. I recieved a top quality roof with all Gaf products so a maximun credit for my homeowners policys wind mitagation report was 41%. Martin the supervisor was here for the whole day. They were careful on my property, cleanup was super, Waiste trailor on site for only 29 hours. This company was recommended to me by a friend who was very happy with their work also. The employees are all employed by Townsend. To Chris the owner thank you for a Great job.
Patricia Purdy
Feb 19, 2021
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We had to replace our roof recently. A while back we had a limb sticking out of our roof from wind and Townsend was quick to respond and get it fixed. So, when we needed a new roof, I called Townsend and Chris was on top of it right away. We had some wood damage and they fixed all of that and put a beautiful new roof over our heads. Several of my neighbors have complimented the look of our new roof. We are delighted with it.
Leah Kavanagh-Lim
Feb 06, 2021
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We had a great experience with Townsend Roofing.from the quoting process through installation. They were done in 2 and a half days. They left everything cleaner than they found it, and the roof looks great! We'd highly recommend them.
